We hope you enjoy wearing our socks as much as we enjoy knitting them. However, if for any reason you are not happy with your purchase, please contact us at firstname.lastname@example.org
We will be happy to refund or exchange (if there is a sizing issue or the item is faulty) the full value of any product purchased, provided they are:
Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return.
What is the process for returns?
Please email email@example.com to notify us of your return. Please package your unworn socks in their original packaging and send with your order number and contact details to: J. Alex Swift Ltd, Cross Street, Hathern, Loughborough, LE12 5LB